Refund Policy
Returns & Exchanges
At Moviewearhuh (MWH), we want you to love your fandom gear as much as we love making it. If your T-shirt or hoodie isn’t quite right, we’ve got a simple returns and exchanges process to get you sorted. Here’s how it works:
Our Policy
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30-Day Window: You can request a return or exchange within 30 days of receiving your order. Just make sure the item is unworn, unwashed, and in its original condition with tags attached.
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What We Accept: Returns or exchanges are available for items that are damaged, defective, or incorrect (e.g., wrong size or design). Because our gear is custom-made, we can’t accept returns for change-of-mind orders—sorry, fellow fans!
How to Return or Exchange
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Reach Out: Email us at service@moviewearhub.com (mailto:service@moviewearhub.com) with your order number, a quick explanation (e.g., “got a small instead of a large”), and whether you want a refund or exchange.
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Get Approval: We’ll reply within 2-3 business days with a return authorization and shipping instructions.
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Ship It Back: Pack your item securely and send it to the address we provide. (Heads up: return shipping costs are on you unless the mistake’s ours—like a printing error.)
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We Handle the Rest: Once we receive and inspect your return, we’ll process your refund or ship your replacement within 5 business days.
Refunds
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Refunds go back to your original payment method (minus any original shipping fees). Expect the funds to hit your account within 7-10 business days, depending on your bank.
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If we messed up (wrong item, defect, etc.), we’ll cover the return shipping and make it right—no questions asked.
Exchanges
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Want a different size or design? We’ll swap it out as long as stock’s available. If the new item costs more, we’ll send you a payment link for the difference. If it’s less, we’ll refund the extra.
Exceptions
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Custom Orders: Super unique custom designs (beyond our standard catalog) aren’t eligible for returns or exchanges unless they’re damaged or incorrect.
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Worn or Used Items: Once it’s been rocked at a con or gaming night, it’s yours to keep!
Shipping Details
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Returns must be postmarked within 30 days of delivery. We recommend using a trackable shipping method—better safe than sorry!
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Original shipping costs aren’t refundable, even for returns.
Questions?
Something not clicking? Hit us up at service@moviewearhub.com (mailto:service@moviewearhub.com), and we’ll geek out with you to fix it. We’re here to keep your fandom wardrobe on point.
Wear what you love, hassle-free—that’s the MWH way!